Human-centered customer support platform featuring shared inboxes, knowledge bases, and live chat.
Technical Overview & Architecture
Help Scout is a customer support platform designed to provide personal, human customer interactions without the ticket numbers and cold robotic automation of legacy help desks. Offering unified Shared Inboxes, Docs (self-service knowledge base), Beacon (embeddable chat widget), and customer happiness ratings, Help Scout empowers support teams.
Pricing Breakdown
Transparent tiers and feature allotments for engineering teams.
Standard
$22
- 2 shared inboxes
- 1 Docs knowledge base site
- Live chat & in-app messaging
Most Popular
Plus
$44
- 5 shared inboxes
- 3 Docs knowledge bases
- Salesforce & HubSpot integration
- Custom fields
Compare Help Scout Against Alternatives
See how Help Scout stacks up against competitor tools across speed, APIs, and pricing.